Refund policy

Returns & Refunds

Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind on skincare items. This policy is in place to protect the hygiene and safety of all our customers, as opened or used cosmetic products cannot be resold.

Please review product descriptions, ingredients, and images carefully before purchasing. If you have questions about whether a product is right for you, contact us at [your support email] before ordering — we're happy to help.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery at [your support email] with your order number and photos of the issue. We'll arrange a replacement or refund at no cost to you, in line with your rights under Australian Consumer Law.